Olive Green Velvet Curtain

Our Olive Green Velvet Curtains blend natural tones with luxury velvet. Perfect for cozy, warm spaces while offering blackout benefits.

Order Processing and Delivery Schedule

Once you place an order on our website, our fulfillment team will promptly begin processing it. To help you plan your purchase, please review the following details:

Standard Shipping Handling Time

• Order Handling Time: 1–2 business days (Monday–Friday)

Standard Shipping Transit Time

• Transit Time: 3–7 business days (Monday–Friday)

Total Shipping Time (Handling Time + Transit Time)

• Total Estimated Delivery Time: 4–9 business days (Monday–Friday)

Order Cut-Off Time

Orders placed before 04:00 PM (GMT-05:00) Eastern Standard Time (Toronto) will be processed on the same business day. Orders received after the cut-off time will be processed on the next business day.

Order Confirmation

After placing your order, you will receive an order confirmation email with your order number and details. Once your order ships, you will receive another email containing the tracking number and tracking link. You will also receive an email notification once your order has been successfully delivered.

Shipping Carrier

We partner with trusted Canadian carriers to ensure safe and timely delivery across the country, including:

• Canada Post
• Purolator
• UPS Canada

Shipping Locations

We currently ship within Canada only.

Shipping Fee

We are pleased to offer Free Shipping on all orders within Canada. No minimum purchase is required.

Lost Packages

If your package is marked as delivered but you have not received it, please:

1. Verify that the shipping address entered was correct.
2. Check all potential delivery areas at your location.
3. Ask neighbors or household members if they accepted the package.
4. Contact the shipping carrier directly with your tracking number to initiate a claim.

If your package is officially declared lost by the carrier, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.

Tracking

Once your order has been dispatched, a tracking number will be emailed to you. You can monitor your delivery status through the provided tracking link. Please note that tracking updates may take up to 24 hours to appear.

Delays

While we strive to meet our estimated delivery timelines, occasional delays may occur due to factors such as high shipping volumes, weather conditions, or courier disruptions. If your order does not arrive within the expected timeframe, please contact our support team for assistance.

Return Window and Eligibility

Returns are accepted within 14 days of delivery, provided the following conditions are met:

• Items must be new, unused, unwashed, and returned in their original packaging with all tags intact.
• Returns are accepted for both defective and non-defective products.
• Customers must contact us at support-canada@northcurtain.ca to request return authorization and instructions before sending any item back.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery and include the following details:

• Your order number
• Clear photographs of the damaged item and packaging
• A brief description of the issue

Based on the situation, we will arrange a replacement, exchange, or full refund at no additional cost.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved:

• Refunds will be processed to your original method of payment within 7 business days.
• A confirmation email will be sent once the refund has been issued.

Late or Missing Refunds

If you have not received your refund:

• Check your bank or payment account again.
• Contact your bank or credit card provider, as processing times may vary.
• If the issue persists, please contact us at support-canada@northcurtain.ca

Non-Returnable Items

We do not accept returns under the following conditions:

• Items that are used or washed.
• Returns requested after 14 days of delivery.
• Items sent back without prior return authorization.

Exchanges

We accept exchanges for eligible products. If you would like to exchange an item, please contact us within 14 days of delivery. Exchanges are processed once the returned product has been received and inspected.

Method & Fees

• Return Method: By mail
• Return Label: Included in the package, Free of charge
• Restocking Fees: None
• Refund Processing Time: 7 business days

Return Address

407 Iroquois Shore Rd, Oakville, ON L6H 1M3, Canada

Cancellation Policy

You may cancel your order within 2 hours of purchase, provided the order has not yet been processed or shipped. Please contact support-canada@northcurtain.ca for immediate assistance.