Help & FAQs

All curtains at North Curtain are sold per single panel, not per pair. If you need two panels to cover a window (one on each side), please order quantity 2.

Each product listing clearly states "per panel" — please confirm the quantity you need before checking out. If you have any questions about how many panels your window requires, contact us at support-canada@northcurtain.ca.

Yes — every curtain is made to order to your exact measurements. Simply select your width and length at checkout. We do not sell pre-made or off-the-shelf curtains.

Because each order is custom-made, please measure carefully before placing your order. We are unable to accept returns for customer measurement errors. If you are unsure how to measure, contact us before ordering and we will be happy to help.

Yes — you can cancel your order within 24 hours of purchase for a full refund, as long as production has not yet begun.

After 24 hours, if your curtains are already in production, a 30% cancellation fee applies to cover materials and labour costs already incurred. This is a cancellation fee — we do not charge restocking fees.

Once your order has shipped and tracking has been issued, cancellation is no longer possible. Please contact us immediately at support-canada@northcurtain.ca if you need to cancel.

You can reach our customer support team by:

• Email: support-canada@northcurtain.ca
• Phone: +1 519-616-7521
• Contact hours: Monday–Friday, 9:00 AM – 5:00 PM EST

We aim to respond to all inquiries within 1 business day. Emails received after hours or on weekends will be answered on the next business day.

We currently ship within Canada only. All provinces and territories are served. Shipping is free on all orders — no minimum purchase required.

Because every curtain is custom-made to your specifications, please allow time for both production and shipping:

• Production time: 3–5 business days
• Shipping transit time: 5–7 business days after shipment
• Total estimated delivery: 8–12 business days

Once your order ships, you will receive a tracking number by email. If you have a specific deadline (move-in date, renovation, event), please contact us at support-canada@northcurtain.ca before ordering.

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use that tracking number directly on the carrier's website to follow your parcel's progress.

If you have not received a tracking email within 5 business days of placing your order, please contact us at support-canada@northcurtain.ca with your order number.

Because every curtain is custom-made to your exact specifications, we accept returns or exchanges only for issues caused by North Curtain — such as a manufacturing defect, wrong size manufactured, wrong colour shipped, or wrong specification sent (header style, fabric, lining).

To request a return or exchange, please contact us within 14 days of delivery at support-canada@northcurtain.ca with your order number and photos of the issue. Do not ship anything back until you receive return instructions from us.

We are unable to accept returns for customer measurement errors, customer selection errors (wrong colour or size chosen at checkout), change of mind, or screen colour variation.

Once a return is received and the issue verified, refunds are processed within 3–5 business days to your original method of payment. Your financial institution may require additional time to post the credit. A confirmation email will be sent once the refund is issued.

All North Curtain curtains are handcrafted in Canada. Every order is custom-made to your specifications — we do not sell mass-produced or imported pre-made curtains.

North Curtain is a Canadian curtain brand operated by Starwise Digital Corp., based in Oakville, Ontario. We specialize in custom-made, handcrafted curtains for Canadian homes.

For any questions, reach us at support-canada@northcurtain.ca or +1 519-616-7521 (Mon–Fri, 9 AM–5 PM EST).