Frequently Asked Questions
1. How long does it take to receive my order from North Curtain?
This includes 1–2 business days for handling and 3–7 business days for transit, depending on your location within Canada. Our total shipping time is approximately 4 to 9 business days (Monday–Friday).
2. Do you charge for shipping?
No. We offer Free Shipping on all orders across Canada with no minimum purchase requirement.
3. What shipping carriers do you use?
We work with trusted Canadian carriers including Canada Post, Purolator, and UPS Canada to ensure your order arrives safely and on time.
4. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package online. Tracking updates may take up to 24 hours to appear.
5. What should I do if my package is marked as delivered but I haven’t received it?
Please check your delivery area, verify your address, and ask neighbors or family members if they received it on your behalf. If you still can’t locate the package, contact the shipping carrier using your tracking number or reach out to us at support-canada@northcurtain.ca for assistance.
6. What is your return policy?
We accept returns for both defective and non-defective products within 14 days of delivery, as long as items are new, unused, and in their original packaging. Please contact us before sending any item back to receive return authorization and instructions.
7. Are there any fees for returning a product?
No, there are no restocking fees. We provide a free return shipping label inside your package, so you can return your item at no additional cost.
8. How long will it take to get my refund?
Once we receive and inspect your return, refunds are processed within 7 business days to your original payment method. You will receive a confirmation email once the refund is completed.
9. What payment methods do you accept?
We accept a wide range of secure payment options, including Visa, MasterCard, American Express. All payments are processed in Canadian Dollars (CAD).