PROUDLY CANADIAN OWNED & OPERATED

🍁Made in Canada and Ships from Canada

Refund policy

At North Curtain (operated by Starwise Digital Corp.), customer satisfaction is our priority. Because every curtain is custom-made to your specifications, please review the following policy carefully before placing your order.

Order Cancellation

Orders may be cancelled within 24 hours of purchase for a full refund, provided the order has not yet been processed into production.

After 24 hours, production or material preparation may have begun. Cancellations requested after 24 hours but before shipment are subject to a 30% cancellation fee to cover materials and production costs already incurred. This is a cancellation fee — not a restocking fee. No restocking fees apply.

Once your order has shipped and a tracking number has been issued, cancellation is no longer available. Any concerns after shipment are handled under the After-Sales Policy below.

To request a cancellation, contact us immediately at support-canada@northcurtain.ca with your order number.

After-Sales Policy — Return and Exchange Eligibility

Because our curtains are custom-made to your specifications, we accept return or exchange requests only when the issue is caused by North Curtain. Eligible situations include:

  • Manufacturing defect or workmanship issue

  • North Curtain manufactured the wrong size (different from your confirmed order)

  • North Curtain shipped the wrong colour

  • North Curtain shipped the wrong specification (header style, fabric, lining) different from your confirmed order

  • The received product materially does not match your confirmed order due to North Curtain's error

Requests must be submitted within 14 days of delivery. Please contact us at support-canada@northcurtain.ca with your order number and clear photos of the issue. Do not ship anything back before receiving return instructions from us.

Non-Returnable Situations

We cannot accept returns or exchanges for the following:

  • Customer measurement errors (measurements entered incorrectly by the customer)

  • Customer selection errors (wrong colour, size, header style, fabric, or lining selected by the customer during checkout)

  • Change of mind or preference after production begins

  • Screen/monitor colour variation (fabric colours may appear differently across different devices and lighting conditions — this is not a manufacturing defect)

  • Items returned without prior written return authorization from North Curtain

  • Items that have been used, washed, or altered in any way

  • Requests submitted after 14 days of delivery

Colour Variation Notice

Colours viewed on a screen may vary from the physical fabric due to display calibration, screen brightness, device type, and ambient lighting. Minor production batch variation in natural and blended fabrics is an industry-standard characteristic. These are not considered manufacturing defects. We strongly recommend ordering a fabric swatch before placing a curtain order when colour accuracy is important.

Return Shipping

  • If the return is due to North Curtain's error: North Curtain will cover the return shipping cost after the issue has been verified.

  • If the return is due to customer error: Returns are not eligible in these situations (see Non-Returnable Situations above).

Refund Process

Once a return is received and the reported issue is verified, we will notify you by email. If the return is approved:

  • Refunds will be processed to your original method of payment within 3–5 business days.

  • A confirmation email will be sent once the refund has been issued.

  • Your financial institution may require additional time to post the credit to your account.

Late or Missing Refunds

If you have not received your refund after the processing period:

  • Check your bank or payment account again.

  • Contact your bank or credit card provider, as additional processing times may apply.

  • If the issue persists, contact us at support-canada@northcurtain.ca.

Policy Summary

  • Cancellation Window (full refund): Within 24 hours of purchase

  • Cancellation Fee (after 24 hours, before shipment): 30% of order value

  • Restocking Fee: None

  • After-Sales Window: 14 days from delivery (North Curtain errors only)

  • Refund Processing Time: 3–5 business days

  • Return Method: By mail (return authorization required — contact us before shipping)

Contact for Returns and Cancellations

Email: support-canada@northcurtain.ca
Phone: +1 519-616-7521
Mon–Fri, 9:00 AM – 5:00 PM EST