Effective April 20, shipping rates in Canada and the U.S. will increase.

Made in Canada and Ships from Canada

Shipping policy

At North Curtain, we are committed to providing efficient and reliable delivery service for your orders. Here’s a detailed look at our shipping process:

Order Processing and Delivery Schedule

Once you place an order on our website, our fulfillment team will promptly begin processing it. To help you plan your purchase, please review the following details:

Order Cut-Off Time

Orders placed before 04:00 PM (GMT-05:00) Eastern Standard Time (Toronto) will be processed on the same business day. Orders received after the cut-off time will be processed on the next business day.

Standard Shipping Handling Time

  • Order Handling Time: 1–2 business days (Monday–Friday)

Standard Shipping Transit Time

  • Transit Time: 3–7 business days (Monday–Friday)

Total Shipping Time (Handling Time + Transit Time)

  • Total Estimated Delivery Time: 4–9 business days (Monday–Friday)

Order Confirmation

After placing your order, you will receive an order confirmation email with your order number and details. Once your order ships, you will receive another email containing the tracking number and tracking link. You will also receive an email notification once your order has been successfully delivered.

Shipping Carrier

We partner with trusted Canadian carriers to ensure safe and timely delivery across the country, including:

  • Canada Post

  • Purolator

  • UPS Canada

Shipping Locations

We currently ship within Canada only.

Shipping Fee

We are pleased to offer Free Shipping on all orders within Canada. No minimum purchase is required.

Lost Packages

If your package is marked as delivered but you have not received it, please:

  1. Verify that the shipping address entered was correct.

  2. Check all potential delivery areas at your location.

  3. Ask neighbors or household members if they accepted the package.

  4. Contact the shipping carrier directly with your tracking number to initiate a claim.

If your package is officially declared lost by the carrier, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.

Tracking

Once your order has been dispatched, a tracking number will be emailed to you. You can monitor your delivery status through the provided tracking link. Please note that tracking updates may take up to 24 hours to appear.

Delays

While we strive to meet our estimated delivery timelines, occasional delays may occur due to factors such as high shipping volumes, weather conditions, or courier disruptions. If your order does not arrive within the expected timeframe, please contact our support team for assistance.