Mocha Brown Double-Sided Cotton Blend Blackout Curtains

Build a warm, vintage-inspired room with the Atelier brown cotton-linen blackout curtain in Mocha Brown. Its solid-colour, double-sided cotton-linen fabric pairs a relaxed woven texture with full-blackout coverage. Custom sizing makes it a practical choice for bedrooms, living rooms, balconies and bay windows.

Key features

·      Full-blackout coverage for stronger light control

·      Double-sided cotton-linen fabric with a solid-colour finish

·      Custom sizing for different window dimensions

·      Suitable for bedrooms, living rooms, balconies and bay windows

Once we receive your order, it is assigned to one of our production facilities in Vancouver or Mississauga, depending on your location and current production capacity. We always choose the option that allows for the fastest overall delivery.

• Standard curtains: approximately 3–4 business days for production and packaging
• Customized items (such as double-sided velvet or flame-retardant treatments): approximately 5 business days, as these require more detailed handcrafting

If you have specific requests or timelines, feel free to let us know — we can prioritize accordingly when possible.

Shipping & Delivery

Once production is complete, we will select the most suitable carrier based on your location and delivery speed preference. If you require express shipping, we will provide available options along with estimated delivery time and additional cost.

Canada

Typical delivery times after shipment:

• Ontario: 3–4 business days
• Quebec / British Columbia: 4–5 business days
• Alberta & other regions: 6–10 business days
  (Remote or rural areas may take longer)

Carriers: Chit Chats, Canada Post, UPS

United States

Typical delivery times after shipment:

• East Coast: 4–6 business days
• Central: 6–10 business days
• West Coast: 6–8 business days

Carriers: Chit Chats, USPS, UPS

Australia & Europe

For customers in Australia and Europe, orders are typically fulfilled by our Hong Kong production facility, which offers faster international transit options.

• Production: 3–4 business days
• Shipping: approximately 8–12 business days

Carriers: UPS, DHL, FedEx

Additional Notes

• All shipments include tracking information
• Delivery times are estimates and may vary due to customs clearance or carrier delays
• If you have a deadline (e.g., event or move-in date), please contact us in advance — we can help recommend the best production and shipping plan

Return Window and Eligibility

Returns are accepted within 14 days of delivery, provided the following conditions are met:

• Items must be new, unused, unwashed, and returned in their original packaging with all tags intact.
• Returns are accepted for both defective and non-defective products.
• Customers must contact us at support-canada@northcurtain.ca to request return authorization and instructions before sending any item back.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery and include the following details:

• Your order number
• Clear photographs of the damaged item and packaging
• A brief description of the issue

Based on the situation, we will arrange a replacement, exchange, or full refund at no additional cost.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved:

• Refunds will be processed to your original method of payment within 7 business days.
• A confirmation email will be sent once the refund has been issued.

Late or Missing Refunds

If you have not received your refund:

• Check your bank or payment account again.
• Contact your bank or credit card provider, as processing times may vary.
• If the issue persists, please contact us at support-canada@northcurtain.ca

Non-Returnable Items

We do not accept returns under the following conditions:

• Items that are used or washed.
• Returns requested after 14 days of delivery.
• Items sent back without prior return authorization.

Exchanges

We accept exchanges for eligible products. If you would like to exchange an item, please contact us within 14 days of delivery. Exchanges are processed once the returned product has been received and inspected.

Method & Fees

• Return Method: By mail
• Return Label: Included in the package, Free of charge
• Restocking Fees: None
• Refund Processing Time: 7 business days

Return Address

407 Iroquois Shore Rd, Oakville, ON L6H 1M3, Canada

Cancellation Policy

You may cancel your order within 2 hours of purchase, provided the order has not yet been processed or shipped. Please contact support-canada@northcurtain.ca for immediate assistance.